• Is customer billing service order, inquiry and cash receipts solution
• It is web based and very easy to learn to use

Home

• The first page you see when you log into Zebek is the Home page
  
  
  
  
• From within this page a user can:
  • Input information for a new customer
  • Edit information for an existing customer
  • Interact with various billing options such as cash receipts and payment promises
  • Disconnect an existing customer
  • Change security options for other users (Requires special security)
  • Look at Read only information for an existing customer
  • Create a Records only order to change information like a mailing address
  • Force a change to or Query the switch for an existing customer
  • Look at service orders that have problems that need to be resolved
  • Get a special code from a supervisor to reinstate a write off
  • Search for an ESN for a wireless customer
  • Add a one-time credit or charge to a customer's account
  • Provision Minerva (An IPTV solution we are integrated with) for a customer
  • View pending service orders
  • View forms
  • Verify services exist at a given location
  • View notifications
  • View unsigned forms

Searching

• The modules within Zebek use this search feature to easily find and select customers
  
  
  
  
• Simply type what you are searching for in the search box and Zebek will go get the data for you as you type

CPNI

• When selecting an existing customer users are presented with a CPNI verification screen so they can easily verify the customer is authorized to interact with the account
  
  
  
  

Service Orders

• Gives users the ability to perform billing service orders
  
  
  
  

Read Only

• Gives users the ability to view billing information for a customer without changing anything
  
  
  
  

Billing

All Billing

• Opens all sections of billing (except Cash Receipts and Adding Payments) related to this customer in one screen

Cash Receipts

• Shows a list of the cash receipts the user has taken
• Allows the user to Add/Edit/Remove cash receipts
• Allows the user to finalize their cash receipts
  
  
  
  

Add Payment

Finalize Cash Receipts

• Users enter the totals from their drawer and post their cash receipts
  
  
  
  

Cash Receipts Post Reports

• Cash Close Out
  
  
  
  
• Cash Receipts
  
  
  
  

Unposted/Posted Cash

View Statements

• Displays a list of statements in descending order beginning with the last statement we have
• Users can click the link to view the statement
  
  
  
  

Delinquent History

• Displays the customer's history of delinquency
  
  
  
  

View Notes

• Displays a list of notes on the customer's account by date in descending order
  
  
  
  

One Time Credits And Charges

• This allows users to make simple adjustments to a customer bill by giving them a credit, or potentially charging them
• The majority of our clients use this to credit a customer's account because of a service outage
  
  
  
  

Deposits

Payment Promises

• Customers can make payment promises to users
• Those promises can be viewed and adjusted in this module
• The history of those promises are shown here
• If a customer has a payment promise, it is shown when taking a cash receipt
  
  
  
  

Search For Amount

• Users can search for an amount
• Users have the ability to search historically made payments or balances as of last night or last billing
  
  
  
  

Forms

List of available forms

• Users are presented with a list of forms they can interact with
  
  
  
  

Filling out a form

• Users are presented with pre-defined fields to fill out
• These fields can be defaulted with values taken from the customer's billing records
  
  
  
  

Signing a form

• Users are presented with the filled out form and a prompting for the customer to sign
• At this point, the user can choose to send the customer an email. When the customer clicks on a link in that email, it will open a similar web page and prompt them to sign.
• Customers can sign with their mouse, or if they have a touch screen device, they can sign with their finger
• Once the form is signed, we insert the signature into the form PDF
  
  
  
  

Review the signed form

• Users are presented with the newly signed form for review
• Users have the ability to attach the signed form to the billing records of the customer
• Users have the ability to email the signed form to the customer
  
  
  
  

List of filled out and signed forms

• Now we have a filled out and signed version of the form
• Users can select to review previously filled out and signed forms
• Users can edit the values of previously filled out forms and generate a new one for the customer to sign
• Users have the ability to attach the signed form to the billing records of the customer
• Users have the ability to email the signed form to the customer
• Users have the ability to remove the form from the list