Is customer billing service order, inquiry and cash receipts solution
It is web based and very easy to learn to use
Home
The first page you see when you log into Zebek is the Home page
From within this page a user can:
Input information for a new customer
Edit information for an existing customer
Interact with various billing options such as cash receipts and payment promises
Disconnect an existing customer
Change security options for other users (Requires special security)
Look at Read only information for an existing customer
Create a Records only order to change information like a mailing address
Force a change to or Query the switch for an existing customer
Look at service orders that have problems that need to be resolved
Get a special code from a supervisor to reinstate a write off
Search for an ESN for a wireless customer
Add a one-time credit or charge to a customer's account
Provision Minerva (An IPTV solution we are integrated with) for a customer
View pending service orders
View forms
Verify services exist at a given location
View notifications
View unsigned forms
Searching
The modules within Zebek use this search feature to easily find and select customers
Simply type what you are searching for in the search box and Zebek will go get the data for you as you type
CPNI
When selecting an existing customer users are presented with a CPNI verification screen so they can easily verify the customer is authorized to interact with the account
Service Orders
Gives users the ability to perform billing service orders
Read Only
Gives users the ability to view billing information for a customer without changing anything
Billing
All Billing
Opens all sections of billing (except Cash Receipts and Adding Payments) related to this customer in one screen
Cash Receipts
Shows a list of the cash receipts the user has taken
Allows the user to Add/Edit/Remove cash receipts
Allows the user to finalize their cash receipts
Add Payment
Finalize Cash Receipts
Users enter the totals from their drawer and post their cash receipts
Cash Receipts Post Reports
Cash Close Out
Cash Receipts
Unposted/Posted Cash
View Statements
Displays a list of statements in descending order beginning with the last statement we have
Users can click the link to view the statement
Delinquent History
Displays the customer's history of delinquency
View Notes
Displays a list of notes on the customer's account by date in descending order
One Time Credits And Charges
This allows users to make simple adjustments to a customer bill by giving them a credit, or potentially charging them
The majority of our clients use this to credit a customer's account because of a service outage
Deposits
Payment Promises
Customers can make payment promises to users
Those promises can be viewed and adjusted in this module
The history of those promises are shown here
If a customer has a payment promise, it is shown when taking a cash receipt
Search For Amount
Users can search for an amount
Users have the ability to search historically made payments or balances as of last night or last billing
Forms
List of available forms
Users are presented with a list of forms they can interact with
Filling out a form
Users are presented with pre-defined fields to fill out
These fields can be defaulted with values taken from the customer's billing records
Signing a form
Users are presented with the filled out form and a prompting for the customer to sign
At this point, the user can choose to send the customer an email. When the customer clicks on a link in that email, it will open a similar web page and prompt them to sign.
Customers can sign with their mouse, or if they have a touch screen device, they can sign with their finger
Once the form is signed, we insert the signature into the form PDF
Review the signed form
Users are presented with the newly signed form for review
Users have the ability to attach the signed form to the billing records of the customer
Users have the ability to email the signed form to the customer
List of filled out and signed forms
Now we have a filled out and signed version of the form
Users can select to review previously filled out and signed forms
Users can edit the values of previously filled out forms and generate a new one for the customer to sign
Users have the ability to attach the signed form to the billing records of the customer
Users have the ability to email the signed form to the customer
Users have the ability to remove the form from the list